Terms & Conditions

1. INTRODUCTION

These Terms & Conditions ("Terms") govern the use of the Triple-O vehicle maintenance service ("Triple-O", the "Service") provided by O3 Solutions Limited ("O3", "we", "us" or "our").

By registering a vehicle for Triple-O, paying for a subscription, clicking "I Agree", or otherwise using the Service, the subscriber ("Subscriber", "you" or "your") confirms that they have read, understood and agreed to these Terms.

Triple-O is a subscription-based vehicle maintenance and repair service designed to help vehicle owners and operators manage routine and qualifying vehicle maintenance costs through O3's network of approved service centres, technicians, suppliers and service partners.

Triple-O is a vehicle maintenance service agreement. Services are provided in accordance with these Terms, the Subscriber's selected subscription plan, vehicle eligibility requirements and the fair-usage provisions contained herein.

PART A - MEMBERSHIP & ELIGIBILITY

2. SUBSCRIBER ELIGIBILITY

To subscribe to Triple-O, the Subscriber must: (a) be at least 18 years old; (b) be the registered owner, lawful operator, authorised fleet representative or otherwise have authority to enrol the vehicle; (c) provide accurate information regarding the vehicle; (d) make the vehicle available for inspection where required; (e) disclose known mechanical defects, warning lights, accident damage, modifications and existing mechanical problems when requested; (f) maintain an active Triple-O subscription; and (g) comply with these Terms.

O3 may request reasonable evidence of ownership or authority to operate the vehicle.

3. VEHICLE REGISTRATION

Every Triple-O subscription applies to a specific registered vehicle. The Subscriber must provide, where requested, the registration number, VIN/chassis number, make, model, year, engine type, current mileage, vehicle usage classification, service history and other information reasonably required to administer the Service.

A subscription may not be transferred from one vehicle to another without O3's written or electronic approval. Changing a vehicle's registration number does not change the identity of the registered vehicle where the VIN/chassis number remains the same.

4. VEHICLE INSPECTION

O3 may require a vehicle to undergo an onboarding inspection before some or all maintenance benefits become available. The inspection may include diagnostic scanning, engine inspection, transmission inspection, suspension inspection, brake inspection, steering inspection, fluid checks, underbody inspection, visual inspection, mileage verification and road testing where appropriate.

The purpose of the inspection is to establish the vehicle's condition when it enters the Triple-O programme. O3 may photograph, video or electronically record the condition of the vehicle for maintenance, diagnostic and service-record purposes.

5. PRE-EXISTING CONDITIONS

Triple-O is designed to maintain vehicles during an active subscription. It is not intended to provide immediate repair of faults that existed before enrolment. A defect, failure or abnormal condition that existed before the vehicle became eligible for the relevant service may therefore be excluded.

Evidence of a pre-existing condition may include onboarding inspection results, diagnostic fault history, previous repair records, warning lights, visible wear or damage, information supplied by the Subscriber, technician findings or other reasonable technical evidence.

Where a pre-existing defect is identified, O3 may provide the Subscriber with a separate repair quotation. Once the defect has been properly repaired and verified by O3, the relevant component may subsequently become eligible for maintenance under Triple-O, subject to the applicable plan and these Terms.

PART B - SUBSCRIPTION

6. SUBSCRIPTION PLANS

Triple-O may offer different subscription plans based on vehicle category, vehicle age, mileage, commercial or private usage, expected annual mileage, maintenance requirements and level of service selected.

The exact services available to a Subscriber are determined by the plan displayed and accepted during registration or subsequently agreed with O3. Where a plan-specific provision differs from these general Terms, the expressly stated plan-specific provision will apply to that subscription.

7. SUBSCRIPTION PAYMENTS

Subscription payments may be offered on a weekly, monthly, quarterly or annual basis. The payment frequency available to a Subscriber will be displayed when subscribing.

O3 may offer discounts or promotional pricing for particular payment frequencies, fleets, associations, corporate customers or promotional campaigns. Unless expressly stated otherwise, discounts affect the amount payable and do not increase or reduce the maintenance benefits attached to the applicable plan.

A Subscriber paying weekly must complete four successful weekly payments before submitting a maintenance service request. After that payment requirement is met, the same benefits, limits and eligibility rules that apply to the equivalent monthly plan will apply. Failed, reversed or refunded payments do not count towards the four-payment requirement.

8. CONTINUOUS SUBSCRIPTION

Triple-O operates on the basis of continuous subscription. Maintenance benefits accrue while the Subscriber remains active and compliant.

A Subscriber may not intentionally stop payments when a vehicle does not require maintenance and resume payment immediately before requesting an expensive repair.

Where a subscription lapses, O3 may require payment of outstanding amounts, a new vehicle inspection, a reactivation period, a new qualifying period or re-enrolment under the then-current subscription terms.

9. FAILED OR MISSED PAYMENTS

Where a scheduled payment fails, O3 may temporarily suspend access to maintenance services until the account is brought up to date. O3 may provide a reasonable grace period or payment-recovery process. A Subscriber remains responsible for services separately authorised and chargeable outside the subscription.

PART C - MAINTENANCE SERVICES

10. GENERAL MAINTENANCE PRINCIPLE

Triple-O provides maintenance according to actual vehicle requirements. The existence of an annual service allowance does not automatically entitle a Subscriber to replacement of a component.

Parts will be serviced or replaced when O3 determines, following reasonable technical assessment, that maintenance or replacement is required. Triple-O does not operate as a system through which Subscribers automatically receive new parts simply because a replacement allowance exists.

11. ROUTINE OIL SERVICE

Oil servicing will be performed according to vehicle requirements, mileage, manufacturer guidance and the Subscriber's vehicle-use classification.

For qualifying commercially operated vehicles, oil servicing is limited to a maximum of six (6) services during any twelve-month subscription period, unless the applicable plan expressly provides otherwise.

For vehicles in normal private or lower-mileage use, oil servicing will occur less frequently and will be determined primarily by mileage, vehicle requirements and appropriate maintenance intervals. O3 may specify approved lubricants, filters and service materials.

A Subscriber may not demand an oil service materially earlier than the appropriate service interval solely because an unused annual allowance remains available.

12. REPLACEMENT PARTS - GENERAL FAIR USAGE

Unless the applicable subscription plan expressly states otherwise, a covered replacement component may be replaced once during a twelve-month subscription period, where replacement is technically required.

This limit applies individually to the relevant component or component set. Replacement is subject to proper diagnosis, reasonable wear, vehicle eligibility, active subscription, applicable qualifying requirements, service history and compliance with these Terms.

13. BUSHINGS

Qualifying suspension bushings may be replaced up to two (2) times during a twelve-month subscription period, where O3 determines that replacement is technically required. This enhanced frequency recognises the operating environment and accelerated wear that may occur on vehicles regularly used on Nigerian roads.

14. TYPICAL MAINTENANCE ITEMS

Depending upon the Subscriber's selected plan, Triple-O maintenance may include engine oil and oil filters; shock absorbers; brake pads; suspension bushings; tie-rods and tie-rod ends; steering sockets; stabiliser/linkage components; spark plugs; other specifically listed mechanical maintenance items; and labour associated with qualifying maintenance work.

The definitive list of services applicable to a Subscriber is the list associated with the Subscriber's selected plan. The appearance of an item in these general Terms does not automatically add that item to a subscription plan that expressly excludes it.

15. ENGINE AND TRANSMISSION SERVICES

Where the Subscriber's specific Triple-O plan expressly includes engine and/or transmission maintenance, qualifying mechanical failures may be repaired or the relevant assembly replaced where O3 determines that replacement is the technically and commercially appropriate solution.

Eligibility may be subject to successful onboarding inspection, qualifying period, minimum continuous subscription, service history, mileage verification, absence of a pre-existing defect, correct vehicle operation, compliance with scheduled maintenance and diagnostic confirmation of the failure.

O3 may choose to repair, rebuild, recondition or replace an eligible engine, transmission or component where appropriate. Where replacement is appropriate, O3 may use a new, OEM-equivalent, remanufactured or professionally reconditioned component of suitable specification, depending upon availability and the applicable subscription plan.

16. DIAGNOSIS BEFORE REPLACEMENT

All substantial repairs and component replacements require diagnosis by O3 or an O3-authorised service provider. A Subscriber cannot require replacement solely on the recommendation of an unauthorised third-party mechanic.

O3 will determine the appropriate maintenance action based on reasonable professional diagnosis. Where appropriate, O3 may repair an existing component, replace an individual defective component, replace an assembly, conduct further diagnostic testing or determine that no repair is presently required.

PART D - FAIR USAGE

17. FAIR-USAGE PRINCIPLE

Triple-O depends upon responsible use by all Subscribers. Subscribers must use the Service for genuine maintenance requirements and must not manipulate, intentionally accelerate or manufacture a repair requirement.

Fair usage protects the sustainability of the Triple-O programme and allows O3 to continue providing maintenance services at predictable subscription prices.

18. PROHIBITED CONDUCT

A Subscriber must not intentionally damage a vehicle or component; deliberately operate a vehicle after a serious warning or mechanical failure in order to increase damage; falsify mileage; tamper with the odometer; provide false maintenance records; conceal material pre-existing defects; substitute another vehicle for the registered vehicle; remove Triple-O-supplied parts and install them on another vehicle; sell or commercially dispose of parts supplied for the registered vehicle; submit fabricated invoices or service records; collude with a technician, supplier or O3 employee to obtain unauthorised parts or services; deliberately cause premature component failure; or otherwise abuse the Triple-O Service.

Serious abuse may result in immediate suspension or termination. O3 reserves the right to recover the reasonable cost of services or parts obtained through fraud, deliberate misrepresentation or intentional abuse.

19. REPLACED PARTS

Unless otherwise required by law or expressly agreed by O3, parts removed from a vehicle during a Triple-O-funded replacement may be retained by O3. This assists with quality control, supplier returns, technical investigation and prevention of fraudulent reuse.

PART E - SERVICE PROCEDURE

20. REQUESTING MAINTENANCE

Maintenance requests should be initiated through an approved Triple-O channel, including the Triple-O web application or other channels designated by O3. The Subscriber may be required to provide vehicle details, mileage, description of symptoms, photographs or videos, dashboard warning information and preferred service location. O3 may schedule the vehicle for inspection before authorising work.

21. AUTHORISED SERVICE LOCATIONS

Triple-O maintenance must ordinarily be carried out at O3-operated service centres or service locations, technicians or workshops authorised by O3. Work undertaken by an unauthorised third party without prior approval from O3 will not ordinarily be reimbursed. In an emergency, the Subscriber should contact O3 before authorising external repairs whenever reasonably possible.

22. PARTS AVAILABILITY

O3 will make reasonable efforts to source appropriate replacement parts. Where a specific part is temporarily unavailable, O3 may source an equivalent part, order the required part, schedule installation when the part becomes available or propose another technically appropriate solution. O3 does not guarantee immediate availability of every component.

23. PART SELECTION

Unless a specific plan states otherwise, O3 determines the appropriate replacement part based upon compatibility, quality, availability, safety and reasonable commercial considerations. O3 may use genuine/OEM parts, OEM-equivalent parts, reputable aftermarket components or professionally reconditioned/remanufactured components where technically appropriate.

Safety-critical components will be selected with appropriate regard to vehicle safety and manufacturer specifications.

24. SERVICE TIMES

O3 will use reasonable efforts to complete maintenance promptly. Completion times may be affected by diagnosis, parts availability, workshop capacity, complexity of repair, supplier delays, public holidays, logistics, vehicle condition or circumstances outside O3's reasonable control. An estimated completion time is not a guaranteed completion time unless expressly agreed otherwise.

PART F - EXCLUSIONS

25. GENERAL EXCLUSIONS

Unless expressly included in the applicable plan, Triple-O does not cover accident or collision damage; bodywork; paintwork; cosmetic deterioration; glass damage; tyres; wheels damaged by impact; theft; vandalism; flood or water-ingestion damage; fire damage; damage caused by unauthorised modifications; damage resulting from motorsport, racing or competitive use; deliberate damage; damage arising from severe misuse; pre-existing faults; repairs required solely because of an unauthorised or improper previous repair; or items specifically excluded from the Subscriber's plan.

26. ACCIDENT DAMAGE

Mechanical damage resulting directly from a collision, road accident or substantial external impact is outside ordinary Triple-O maintenance unless the Subscriber's specific plan expressly provides otherwise. Normal mechanical wear occurring during ordinary driving remains subject to the applicable maintenance terms.

27. NEGLIGENCE AND CONTINUED OPERATION

Triple-O may exclude additional damage caused by knowingly continuing to operate a vehicle after a serious mechanical warning where a reasonable driver should have stopped the vehicle.

Examples include continued operation following severe overheating, loss of engine oil pressure, substantial coolant loss, serious transmission malfunction, major brake-system failure or another warning indicating that continued operation could materially worsen the damage.

This exclusion applies to the additional damage caused by continued operation, rather than automatically excluding an unrelated underlying maintenance issue.

28. MODIFICATIONS

O3 must be informed of material modifications that could affect vehicle reliability or maintenance requirements. This may include engine performance tuning, turbocharger modifications, suspension alterations, drivetrain conversions, emissions-system modifications and non-standard electrical modifications.

A modification does not automatically invalidate the entire subscription. However, O3 may exclude a failure where there is reasonable technical evidence that the modification caused or materially contributed to that failure.

PART G - SUBSCRIBER RESPONSIBILITIES

29. REASONABLE VEHICLE CARE

Subscribers must take reasonable care of their vehicles. This includes responding appropriately to dashboard warnings, checking critical fluids where reasonably necessary, presenting the vehicle for scheduled maintenance, reporting significant mechanical symptoms promptly and following reasonable maintenance instructions issued by O3.

30. MILEAGE

O3 may record vehicle mileage whenever the vehicle attends an O3 facility. The Subscriber must not interfere with, disconnect, reset or manipulate the vehicle's mileage-recording system. Where odometer replacement or legitimate mileage correction is necessary, O3 should be informed.

31. SERVICE RECORDS

O3 may maintain an electronic service history for registered vehicles. The Subscriber authorises O3 to record information relating to inspections, mileage, diagnosis, repairs, replacement parts, maintenance history, photographs, diagnostic reports and service dates. These records may be used to administer the Triple-O Service and evaluate future maintenance requirements.

PART H - SUSPENSION & TERMINATION

32. SUBSCRIBER CANCELLATION

A Subscriber may cancel the subscription in accordance with the cancellation process displayed within the Triple-O platform or otherwise communicated by O3. Cancellation stops future subscription renewals but does not create an automatic entitlement to a refund for maintenance services already supplied or subscription periods already consumed.

Any prepaid subscription refund, where applicable, will be determined according to the Subscriber's plan and applicable law.

33. SUSPENSION BY O3

O3 may temporarily suspend services where subscription payments are overdue; vehicle information requires verification; suspected misuse is being investigated; required inspections have not been completed; the vehicle has undergone an undisclosed material modification; or the Subscriber materially breaches these Terms. O3 will restore access where the relevant issue is satisfactorily resolved and the subscription remains eligible.

34. TERMINATION BY O3

O3 may terminate a subscription for serious or repeated breach, including fraud, deliberate misrepresentation, odometer manipulation, intentional vehicle damage, repeated payment default, attempted unauthorised transfer of benefits, collusion to obtain unauthorised parts or services, or threats, violence or serious abusive conduct toward O3 personnel. Termination does not prevent O3 from recovering amounts lawfully owed.

PART I - COMMERCIAL & LEGAL TERMS

35. PRICE CHANGES

O3 may change subscription pricing from time to time in response to factors including inflation, parts costs, labour costs, foreign exchange movements, taxation and changes in the cost of providing the Service. Where practicable, existing Subscribers will receive reasonable notice before a price change takes effect. A price change will not retrospectively alter an already-paid subscription period.

36. PROMOTIONS

O3 may offer promotions, discounts, referral benefits or special commercial arrangements. Promotional terms may have separate eligibility criteria and expiry dates. Promotional pricing does not create an entitlement to the same pricing after the promotion ends.

37. SERVICE LIMITATION

Triple-O is intended to provide the maintenance services specified in the Subscriber's selected plan. O3 is responsible for performing qualifying services with reasonable care and skill.

To the extent permitted by applicable law, O3 will not be responsible for indirect or consequential losses arising from a vehicle being unavailable for use, including lost income, lost fares, missed journeys or loss of business, except where such liability cannot lawfully be excluded. Nothing in these Terms excludes liability that cannot legally be excluded under Nigerian law.

38. VEHICLE SAFETY

Maintenance of a vehicle does not eliminate the Subscriber's responsibility to operate the vehicle safely. Where O3 determines that a vehicle presents a serious safety risk, O3 may advise that the vehicle should not be driven until appropriate repairs have been completed.

O3 may decline to release a vehicle as roadworthy where doing so would violate applicable law or create an immediate safety concern, subject to the Subscriber's legal rights.

39. PERSONAL INFORMATION

O3 may collect and process information reasonably necessary to register Subscribers, identify vehicles, process payments, administer subscriptions, schedule maintenance, maintain vehicle service records, communicate with Subscribers, prevent fraud and misuse, improve Triple-O services and comply with legal obligations.

Personal information will be handled in accordance with O3's applicable Privacy Notice and Nigerian data-protection requirements.

40. ELECTRONIC COMMUNICATION

The Subscriber agrees that O3 may communicate regarding the Service through the Triple-O platform, email, SMS, telephone, WhatsApp or other contact methods provided by the Subscriber. Electronic communications may include maintenance reminders, payment notices, booking information, subscription information and important service updates. Marketing communications will be handled in accordance with applicable consent requirements.

41. CHANGES TO THESE TERMS

O3 may amend these Terms where reasonably necessary to reflect changes to the Service, operational requirements, changes in law, new subscription features, security requirements or changes in maintenance practices.

Material changes affecting existing Subscribers will be communicated through the Triple-O platform or another reasonable communication channel. Where required by applicable law, O3 will obtain renewed acceptance before materially revised Terms become binding.

42. COMPLAINTS

Subscribers should first raise complaints through O3's designated customer-support channels. O3 will make reasonable efforts to investigate and resolve complaints promptly and fairly. Nothing in this section limits any statutory consumer rights available to the Subscriber.

43. DISPUTE RESOLUTION

The parties should first attempt in good faith to resolve any dispute through direct discussion. Where a dispute cannot be resolved amicably, the parties may pursue mediation or another mutually agreed dispute-resolution process before commencing formal proceedings where appropriate. Nothing in this provision prevents either party from seeking urgent legal relief where necessary.

44. GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Nigeria. Subject to any mandatory consumer-protection or dispute-resolution requirements, disputes arising from these Terms shall be subject to the jurisdiction of the appropriate courts in Nigeria.

45. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

46. NO WAIVER

A failure by O3 to enforce a provision of these Terms on one occasion does not waive O3's right to enforce that provision subsequently.

47. ENTIRE AGREEMENT

These Terms, together with the Subscriber's selected Triple-O plan, applicable pricing, the Fair Usage provisions, any plan-specific service schedule, O3's Privacy Notice and any expressly incorporated subscription documents, constitute the agreement governing the Subscriber's use of Triple-O.

PART J - CUSTOMER ACKNOWLEDGEMENT

48. ACCEPTANCE

By selecting the acceptance checkbox and completing registration, the Subscriber confirms:

“I have read and understood the Triple-O Terms & Conditions. I understand that Triple-O is a subscription vehicle maintenance service and that maintenance and replacement of components are subject to vehicle eligibility, diagnosis, subscription status, applicable service limits and fair usage. I agree to be bound by these Terms.”

49. ELECTRONIC ACCEPTANCE RECORD

O3 may retain an electronic record of the Subscriber's acceptance, including Subscriber identity, registered vehicle, date and time of acceptance, version of the Terms accepted, account identifier and other reasonable electronic verification information. The current version of these Terms should remain accessible through the Triple-O web application.