Privacy Policy
Overview
This Privacy Policy explains how Triple O (“Triple O”, “we”, “us”, or “our”) collects, uses, discloses, and protects information about you when you use our website, app, and related services (collectively, the “Services”).
If you do not agree with this Privacy Policy, do not use the Services.
Information We Collect
- Account and profile details (such as name, email address, phone number, and location).
- Vehicle and service details (such as vehicle identifiers, maintenance history you submit, service requests, and preferences).
- Communications (such as messages to customer support, feedback, and survey responses).
- Usage data (such as pages viewed, features used, and actions taken within the Services).
- Device and network data (such as device type, operating system, browser type, IP address, and approximate location derived from IP address).
- Cookies and similar technologies (see Cookie Policy).
When you pay for a subscription or other Services, payments are processed by third-party payment processors. We do not store your full card details on our servers. We may receive limited information about your payment (such as payment status, last four digits, and transaction references) to administer your account.
How We Use Information
We use information we collect to:
- Provide, operate, and improve the Services.
- Set up and manage your account, subscriptions, and service requests.
- Coordinate service delivery through approved service partners and communicate updates to you.
- Send transactional communications (e.g., confirmations, reminders, and important account notices).
- Provide customer support and respond to inquiries and complaints.
- Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
- Comply with applicable laws, regulations, lawful requests, and legal processes.
How We Share Information
We may share information in the following circumstances:
- Service partners: with approved workshops and service providers when needed to fulfill your service requests.
- Vendors: with third parties that help us operate the Services (hosting, analytics, customer support, communications, and payment processing).
- Legal reasons: if required to do so by law or in response to valid requests by public authorities.
- Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.
We do not sell your personal information in exchange for money.
Data Retention
We retain personal information for as long as necessary to provide the Services and for legitimate business purposes (such as complying with legal obligations, resolving disputes, and enforcing agreements). We may retain and use aggregated or de-identified data for longer where permitted by law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No security measures are perfect, and we cannot guarantee absolute security.
Your Choices
- Account information: You may update certain information in your account settings (where available).
- Communications: You can opt out of non-transactional messages where offered, but you may still receive important service and account communications.
- Cookies: You can manage cookies through your browser settings (see Cookie Policy).
Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children.
International Transfers
Your information may be processed in countries other than your own, where data protection laws may differ. When we transfer information, we take steps designed to ensure an appropriate level of protection.
Contact Us
If you have questions about this Privacy Policy, contact us at info@tripleo.com.